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FAQS
Is an electric bicycle the best way to get round and see Queenstown?
In short – yes! An electric bike is by far the best way to see Queenstown. With beautiful views all around you it can be tricky on a conventional bike or on foot. Our electric bikes solve that problem! They flatten the hills and allow you to spend your time enjoying everything there is to see and hear, rather than breaking into a sweat.
Where do the hires and self guided tours start and end/where do I collect my rental?
We will drop the ebike hire direct to your accommodation or arrange to meet you in Queenstown CBD area or Frankton bus hub at 9am.
You’ll be receiving a text the evening before your ride to arrange if you haven’t already done so.
Our Self-guided tours end or begin at the below locations: Arrowtown: Ramshaw Lane Bus Parks (near the Museum and the Fork and Tap pub) Queenstown: Opposite Eichardt's Hotel & Bar, loading zone area (near the Kjet wharf) Gibbston: Gibbston Tavern (or any winery/brewery on request) Please keep your mobile phone on you charged at all times and be finished by 4.30pm in one of these locations.
When you’re done simply chain your bike and helmet to bike rack and send us a quick text saying you’ve finished.
Our Self-guided tours end or begin at the below locations: Arrowtown: Ramshaw Lane Bus Parks (near the Museum and the Fork and Tap pub) Queenstown: Opposite Eichardt's Hotel & Bar, loading zone area (near the Kjet wharf) Gibbston: Gibbston Tavern (or any winery/brewery on request) Please keep your mobile phone on you charged at all times and be finished by 4.30pm in one of these locations.
When you’re done simply chain your bike and helmet to bike rack and send us a quick text saying you’ve finished.
What level of fitness do I need?
The great thing about electric bikes is that they allow people with all levels of fitness to enjoy cycling and the benefits of being outdoors. The motor on your electric bike will help you glide uphill – although when the road gets really steep, you’ll still have to help your eBike out and push on the pedals! You can vary the level of power assistance, so you can make your ride as energetic or as relaxed as you wish.
what if I haven’t ridden a bike in years?
Whilst you will be riding on Queenstown's world class trails as much as possible, our self guided tours do require basic riding ability. It is important that you have at least experienced riding on the road before. The eBikes make going up easy, but you’ll obviously need to be able to ride downhill!
And our electric bikes are sturdy (i.e. a bit heavier than you might be used to, given the additional weight of the motor and battery – i.e. the components that deliver all the fun!). So you will also need to be comfortable handling them – particularly on sections where it’s best that you get off and walk with the eBikes, to safely cross a particular section of road. If you haven’t been on a bike in years, for your enjoyment and safety, we strongly recommend that you practice on a bike before coming for your ride on our electric bikes.
Do I have to book a self guided tour or rental in advance?
Yes – for self guided tours or rentals – please use our secure, online booking system. Our tours and rentals are popular and availability can be limited, so we recommend that you book well in advance. For last minute enquiries, please call or txt us on + 64 (0) 21 1529652– you never know – you might be in luck and there might just be space on the tour you’re looking for or an eBike available for hire!
What is your cancellation policy?
We offer a 100% refund if you cancel at least 48 hours before the time the tour or rental is scheduled to start.
We will (at your option) either offer a full refund to you or change your tour or rental date to a later available date.
If you cancel within 48 hours of scheduled departure time, no refund is possible.
Cancellation should be by email to booking@electricspin.co.nz or please call or text on +64 21 152 9652.
In addition, due to the nature of the tours and rentals and the environment they are conducted within, we will sometimes make decisions to cancel or postpone any tours or rentals – based on extreme weather, genuine safety concerns or any other events or circumstances that, in our opinion, prevent operation. If we cancel for these reasons, you will receive a full refund within 5 calendar days of the date of cancellation by us.
What time should I arrive for a tour or rental? And what if I’m running late?
Check out the dedicated page for rental and self guided tour on our website – details of the departure time, and duration of your tour are provided via the Book Now button.
Self guided tours and rentals start promptly, at the scheduled time. If you are on the self-guided tour, it is hard for us to delay the departure of our trips if you are running late. Once again just let us know and we will do all we can to try and make it work with you and the other guests we have booked on. Unfortunately, out of courtesy to our other guests, we can’t delay the departure of our tours if you are running late.
If you are renting one of our bikes, we do drop most of the bikes direct to our customers. We will stay in constant communication via email or contact number you have given us as to where we are etc. – if you are running late just let us know and we will try to change things around to make it work.
If you are late or think you might be, please call +64 (0) 21 152 9652. We might be able to reschedule you on a later tour or rental period, but that will be subject to availability.Please note, no refunds are available if you miss your tour or rental due to being late for any reason.
What do you provide for my tour or rental?
We provide you with the best tour/rental Giant electric bikes in Queenstown! For more information on our electric bikes, CLICK HERE.We’ll also provide: a helmet (a legal requirement in New Zealand, and always a great idea anyway); a bike lock, map, bottle of water, a pump and repair kit per group.
What should I wear/bring with me?
You can wear your ‘every-day’ clothes on our bikes. No need for tight fitting lycra or sportswear! (although feel free to wear that if you want!). Basically, we just suggest that you dress appropriately for the weather. You should wear something on your feet that will be secure as you ride (closed toe shoes are best) – so no flipflops (or jandals as we call them here)! Sunglasses are highly recommended all year round – that sun can be bright! Quality sunscreen is also a must, any time of year (but particularly in the Summer).
And during the cooler months (e.g. from June to Sept), a pair of gloves is often a good idea – helps with potential windchill on your hands as you’re riding around.
To check what the weather is likely to be on the day of your tour, and therefore to dress appropriately, we suggest you take a look at Queenstown's weather HERE
And, we also suggest you bring along some cash or a bank/credit card – for drinks and food, if required as you are sure to come across shops or restaurants along the way as you are in beautiful Queenstown, one of the best ways to reward yourself for a day’s riding! We do provide a bottle of water to keep you hydrated, particularly on hot days!
And during the cooler months (e.g. from June to Sept), a pair of gloves is often a good idea – helps with potential windchill on your hands as you’re riding around.
To check what the weather is likely to be on the day of your tour, and therefore to dress appropriately, we suggest you take a look at Queenstown's weather HERE
And, we also suggest you bring along some cash or a bank/credit card – for drinks and food, if required as you are sure to come across shops or restaurants along the way as you are in beautiful Queenstown, one of the best ways to reward yourself for a day’s riding! We do provide a bottle of water to keep you hydrated, particularly on hot days!
Are there any height, weight or maximum age restrictions?
Our minimum age of rider is 14 years old for all tours and rentals.In terms of height – our bikes are very adjustable, so can accomodate a wide range of heights. However, we recommend that all riders are 5 feet tall (152cm) or above.Our electric bikes are designed with a maximum weight capacity of 250 pounds (113 kg).And we don’t have an age limit, but please be aware that electric bikes are a bit heavier than conventional bikes. The components that deliver all the fun (the motor, the battery etc) do add some weight to the bike. That added weight isn’t an issue when you’re in motion – in fact, the motor etc do most of the work for you! However, you will need to be comfortable handling a sturdy bike.
Can I pay cash on the day of the tour or rental?
Given that they fill up fast, we strongly recommend that you book your self guided tour or rental via our online booking system – just click on Book Now. Payment (by credit card – Mastercard or Visa) needs to be made at the time of booking, to secure your place on the tour or your rental.We also have the ability to take cash and credit card payments when we deliver your bikes to you, for last minute tour bookings and rentals.
Can you store my bags while I’m out on tour or riding my rental?
Yes – we’ll be happy to hold your small bags while you’re out on tour or riding your rental. Storage space is limited though – so please contact us if you plan to arrive with big suitcases!
Can I buy a gift voucher for a tour or rental (as a present for someone else)?
Sure! Just click on Book Now and select the particular tour or rental that you’d like to give someone as a present. When you click through to that tour or rental, you’ll see that there is the option to buy a “gift card”, beneath the calendar. No need to specify a date for the tour or rental when you buy the gift card – the lucky person who receives it will be able to use it and book whenever they like during the validity period of the gift card!
Is your site secure for payments?
Yes – our payment system is PCI DSS compliant.